Effective Date: 01 March 2026
1. Introduction
Anderson Medical Supplies, Inc. ("we," "our," or "us") is committed to your privacy. This Privacy Policy explains how we collect, transmit, and protect data when you use the Anderson Care Connect mobile application and its associated sensor plug (collectively, the "Services").
Our Services are built with a "privacy-first" architecture. The Anderson Care Connect app is designed strictly as a secure bridge for device telemetry and does not collect or transmit your personal or medical information.
2. Information We Collect (And What We Don't)
To protect your privacy and ensure compliance with healthcare regulations, our app and sensor plug operate without requiring any personal information from you at the device level.
3. How We Use the Data
The session data transmitted from the plug is sent to our secure cloud server. From there, it is routed to our highly secure, internal QuickBase database.
Only at the QuickBase level—which is maintained under strict healthcare compliance standards—is the unique hardware identifier linked to your established patient account. This allows us to accurately log your therapy sessions without ever exposing your identity or health data during the transmission process.
4. Sharing Your Information
We use the synchronized data within our QuickBase system to support your care and fulfill administrative requirements. We only share this data in the following specific circumstances:
5. HIPAA and Data Security
Because no PHI is passed on during the data transfer from the app or the plug, the app itself is insulated from standard HIPAA data exposure risks.
Once your session data reaches our QuickBase system and is linked to your patient profile, it becomes fully protected under the Health Insurance Portability and Accountability Act (HIPAA). Our backend databases and servers employ robust, industry-standard administrative, technical, and physical safeguards, including end-to-end encryption, to protect your records.
6. Record Retention
We retain patient health information and related records in accordance with applicable federal and state laws, including but not limited to the Michigan Public Health Code (MCL § 333.16213), Michigan Compiled Laws § 333.20175, and the Michigan Medical Records Access Act (MCL § 333.26261 et seq.).
Your device session data is stored as part of your designated record set within our electronic medical record (EMR) system, Quickbase, and is maintained for a minimum of seven (7) years from your last interaction, in accordance with Michigan law, including MCL § 333.16213 and MCL § 333.20175.
Unless a longer retention period is required or permitted by law, we maintain medical records for a minimum of seven (7) years from the date of service. Certain records may be retained for longer periods where required by law, including but not limited to specific categories of records subject to extended retention requirements, payer or governmental program requirements, or applicable standards of care.
If you wish to request deletion of your session data, you may submit a request through the application dashboard using the email support feature or by contacting a specialist through the call feature. Please note that we will review and process such requests in accordance with applicable law, and certain information may be retained as required to comply with legal, regulatory, or operational obligations, including record retention requirements.
We also maintain policies, procedures, and related documentation containing protected health information in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), including applicable retention requirements under 45 C.F.R. § 164.530(j).
All records are maintained in a manner that ensures their confidentiality, integrity, and availability, consistent with applicable privacy and security laws. When records are no longer required to be retained, they are securely destroyed or de-identified in accordance with applicable legal and regulatory requirements.
7. Data Retention and Deletion
This app does not require users to create an account and does not collect or store personally identifiable account information. Any limited data that may be collected automatically (such as basic device information, crash logs, or anonymous usage analytics) is used solely to improve app performance, stability, and user experience.
Users may request deletion of any data associated with this app by contacting us at:
info@andersonmedsupplies.com.
Upon receiving a deletion request, we will delete or anonymize any retained data within [e.g., 30 days], unless retention is required to comply with federal and/or state legal obligations.
8. Changes to This Privacy Policy
We may update this Privacy Policy as our technology evolves. We will notify you of any material changes by posting the new policy within the Anderson Care Connect app and updating the "Effective Date" at the top of this document.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, your data, or how to access your records, please contact us at:
Anderson Medical Supplies, Inc.
Email: info@andersonmedsupplies.com
Phone: 248.509.7666
Address: 691 N. Squirrel Road, Suite 235 | Auburn Hills, MI 48326